Head of Domestic Operations - #1661797

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Our award-winning International Showfreight team based at the NEC Birmingham have an exciting opportunity for a dynamic and forward-thinking Head of Domestic Operations to join their fascinating and unique operational team.

This amazing opportunity calls for a strong leader who has exceptional commercial and operational experience where you will implement effective operational strategies to meet client requirements and deliver seamless exhibitions and events.

Reporting into the Regional Domestic Operations Director you will be responsible for the design, implementation and management of client portfolios, providing regular reviews and reports to senior management focusing on client performance, forecasting and initial budgets spend, ensuring budget alignment, mitigating possible risks and identifying cost save initiatives. You will maintain an excellent working relationship with internal contract management teams, ensuring client issues are resolved, constantly reviewing client performance where you will ensure contract targets are achieved. You will be the key contact for new and existing organisers and clients, maintaining customer satisfaction and embedding effective communication plans where you will present business proposals, driving contract development and renewal conversations.

You will lead a diverse team embedding a culture of high performance, continuous improvement and engagement, identifying opportunities for training and development, empowering individuals to meet operational and individual goals and team objectives. You will be an advocate for health, safety and wellbeing, ensuring teams maintain and operate safely at live events and exhibitions addressing issues and implementing corrective actions.

To be successful in your application you will be a strong operational leader with excellent commercial and operational experience, ideally within the freight forwarding, events or exhibitions industry. You will have proven experience of developing effective client relationships, skilled in managing multiple clients across a diverse portfolio and be practiced in budget management, strategic planning, and change initiatives.

It goes without saying that you will be natural communicator, negotiator, influencer and problem solver, skilled in preparing and presenting business reviews with the ability to identify and execute new business opportunities.

Due to the nature of the team and role, the Head of Domestic Operations will collaborate with organiser’s and clients around the globe, therefore this role requires flexibility when operating in different time zones and travelling to different locations.

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND1