Operations Manager - #1661722

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.

The role involves managing day to day operations, documentation, budgeting with full P&L responsibility for the assigned activities within the department. Working closely with and developing relationships with suppliers, overseas partners, operations management and wider commercial team.

Key Responsibilities:

Operations Management:

• Manage end to end Letter of credit operation including: vetting of draft letters of credit, preparation of all presentation documents on behalf of the client, monitoring and follow up of presentation.


• Coordinate project shipments, sensitive / high profile bookings for the client end to end


• Prepare and manage all documentation, including invoicing and resolution of purchase invoices.


• Arrange and oversee all necessary operational activities related to global origin movements


• Close liaison with client and their appointed 3pl/4pl as appropriate

Commercial and Strategic Collaboration:

• Work closely with the commercial team to maximize cost efficiency and revenue opportunities.


• Collaborate with the transport team to identify and manage domestic collection and delivery operation in most cost-effective manner.


• Support the commercial development of the customer’s activities with sufficient skilled resource operationally.

Relationship Management:

• Foster and strengthen relationships with customer, supply chain and overseas partners to develop opportunities.


• Work with the wider management team to contribute to the strategic development of the company.

Financial and Budgetary Responsibilities:

• Support budgeting process of letter of credit and project activity, ensuring accurate financial planning.


• Manage profit and loss (P&L) to meet financial targets and optimise profitability of the department in association with the department manager.

Compliance and Process Management:

• Monitor and maintain compliance with all industry regulations and company policies.


• Ensure all company processes and procedures are followed and maintained.

Requirements:

• +10 years’ experience in freight forwarding environment with previous management experience.


• Strong leadership and team management skills.


• Excellent problem-solving abilities and attention to detail.


• Ability to handle multiple projects and meet deadlines in a fast-paced environment.


• Strong communication and collaboration skills.


• Knowledge of industry regulations and best practices in freight forwarding.


• Knowledge and working experience of letters of credit.

Why choose Metro?

• Competitive salary including a bonus which is paid twice a year!


• Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.


• Health cash plan.


• Octopus Electric Vehicle car scheme.


• Free parking.


• Respectful working environment.


• Plenty of opportunities for training and development