Billing Analyst - #1660514

Birmingham, we operate a Hybrid working policy and employees are required to be in the Birmingham office a minimum of 2 days per week.

Hours:

Full time Monday to Friday, 37.5 hours a week.

A new opportunity has been created for a Billing Analyst to support the company’s growing B2B Customer Billing Operation.

• As part of the customer operations billing team, you will be providing a first-class level of billing customer service through all operational activities which are completed. The ideal candidate is someone who has experience of billing B2B customers, both in NHH and HH areas.


• You will be working very closely with other operational teams to resolve any billing related queries as well as other stakeholders within the business. Experience in Flex and Pass-Through billing areas would be advantageous due to the high increase of our flex contracted portfolios.


• We are looking for a candidate with an independent work ethic but who can work within a team to a high standard to meet business objectives, and who will be hands on and not be afraid to take responsibility and can help shape the function of the billing team as it grows.


• The billing team works in line with business needs for any customer facing requirements to support customer service, be it from attending customer/ TPI and Bryt meetings where a billing analyst is needed for support, to taking customer calls due to high volume.


• The successful candidate should be able to use this knowledge to deliver accurate and efficient billing to Bryt Energy’s growing customer base.

• Working as part of the Billing team within the Customer operations department you will be responsible for the accurate production of B2B electricity billing statements for both Half Hourly (HH) and Non-Half Hourly (NHH) billing across our different customer portfolios, from deemed and fixed to our flex-based contracts.


• There will be multiple tasks that will include the reviewing and application of annual industry charge changes as well as set billing standards for compliance in line with our energy regulator Ofgem.


• You will be required to take ownership for your customer allocations and working closely with other operational teams to meet monthly billing performance to the agreed resolutions, accuracy and efficiency targets. This will include monitoring and resolving customer/TPI billing escalations and disputes to agreed SLAs.


• Take ownership of queries raised from our customer service team to meet customer resolutions within agreed SLA’s.


• Making sure that the analysis of complex billing data sets are to the agreed efficiency to gain insight and drive billing performance improvements.


• Supporting other operational teams to show on-going management of unbilled accounts to ensure effective prioritisation and resolution of customer accounts. Along with being able to demonstrate effective stakeholder management and influencing skills to assist with query resolutions. Keeping a proactive approach to any required updates that are being fed into our customer base, this may be a supporting role on a call with the customer.


• Utilising the systems to provide a clear account of billing statements and performance of customer portfolios, raising where needed to other departments for further analysis or information to meet resolutions within SLA’s.


• Being proactive in monitoring and the managing of billing settlement exceptions, working with revenue assurance partners and taking actions where billing opportunities are identified.


• To support in any required meetings to help drive billing performance and understanding across the business.


• Continuous process improvement, constantly looking for ways to improve customer experience and optimise operational efficiency across bill production processes with minimal cost to serve.

What you’ll bring to the team:

• Passionate about billing customer service and putting the customer at the heart of everything you do.


• Working collaboratively with other areas of the business to meet set objectives.


• Able to work across the business and effectively with customers to resolve any customer queries in an accurate, timely, professional and compliant manner.


• Be a confident and clear communicator both internally with the company and with external customers and other stakeholders. Being able to challenge in an effective and professional manner to keep working relationships but make suggestions to improvements where identified.


• B2B energy billing knowledge with a flexible hands-on and structured approach and with high integrity to meet team objectives with minimal supervision.


• Enjoys taking ownership of own work and prioritisations.


• The drive and desire to continue to make Bryt Energy the best UK energy supplier for our customers and the people who work within it.

Education and Training:

• I&C energy billing experience.


• Understanding of Ofgem billing based regulations.


• Experience of analysing billing data sets, ideally with a numerical based higher qualification.


• Knowledge of HH and NHH B2B electricity billing processes and detail calculations.


• Advantageous for candidate to have experience of completing HH Pass-Through and Flex Billing Reconciliations with high degree of accuracy using industry gained knowledge.


• A knowledge of Smart metering would be an advantage but not essential.

Abilities and Skills:

• To be able to show a clear understanding of the energy billing journey end to end.


• To be able analyse complex data sets and drive meaningful insight.


• Confidence in problem solving, utilising own initiative to take ownership and responsibility of set tasks.


• Be able to prioritise your own workload to meet targets in an organised, concise and structured way.


• To have good communication skills be it face to face, email or phone.


• Be able to adapt with ever changing priorities.


• A team player working well to meet objectives, as well as independently.


• Be able to work with Microsoft Programs to intermediate levels to produce data sets.