Personal Shopping Consultant (Full time) Birmingham - #1660101

Location: Birmingham

Employer: Selfridges

Reference: selfridges/TP/470065/5900/321

As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. Developing a client engagement strategy whilst working cross-functionally to execute this to the highest standard.

In this role you will:

1. Nurture and develop relationships to generate new business with a focus on international, high potential, and high net worth clients.


2. Recognise potential events either in store or offsite to further our client base and proactively approach individuals and corporations.


3. Generate ideas and implement plans to develop business opportunities and drive productivity, sales, and profit across own bought and concession businesses.


4. Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mindset in the immediate and wider team.


5. Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.


6. Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).


7. Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.


8. Follow health and safety and security procedures.


9. Positively interact with potential and existing clients, answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them.


10. Continue to deliver our unique service by maintaining customer care, responding to client inquiries, booking and following up on deliveries and client alterations.


11. Be responsible for prepping the client rooms, maintaining housekeeping standards, returning stock from previous consultations, and laying out product options for the next client.


12. Work confidently and collaboratively with various departments, striving to deliver exceptional service and standards.


13. Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.

A bit about you:

1. A reputable personal shopper with an established client basis.


2. Collaborative, supporting the wider Personal Shopping team to deliver exceptional service to our customers seeking a unique experience.


3. A proud shopkeeper, flexible in your role, understanding the various elements of your responsibilities.


4. Detail oriented, noticing even the smallest details to ensure an excellent experience and luxury environment for our customers.


5. Well informed about store events and services that may appeal to Personal Shopping clients.


6. A great communicator, adapting your style and service to suit customer needs and preferences.


7. Known to be a sales and service expert.


8. Commercially astute, responsive to customer needs as well as market and competitor trends.


9. An example of our values, a trusted and respected colleague.